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Privacy Policy

3D-Shaper® Medical S.L. Last updated: 21/05/2026

1. Introduction

This Privacy Policy explains how 3D-Shaper Medical S.L. (“3D-Shaper®”, “we”, “us”, “our”) collects, uses, stores, and protects personal data through our public website, marketing communications, and business development activities.

The website is intended for informational and commercial purposes only and is not used to provide medical care, store patient records, or process patient medical data.

Our software products may be used by healthcare institutions and research organisations in separate controlled environments governed by dedicated contractual, regulatory, and data protection arrangements.

2. Data Controller

The data controller responsible for processing personal data is:

3D-Shaper Medical S.L. Registered Address: Rambla Catalunya, 53, 4-H, 08007, Barcelona, Spain. Email: info@3d-shaper.com Company Registration Number: B01756865

3. Personal Data We Collect

We may collect the following categories of personal data:

a) Contact Information

  • Name
  • Email address
  • Contact number
  • Organisation / Institution
  • Job title
  • Country

b) Communication Data

  • Enquiries submitted via contact forms
  • Email correspondence
  • Meeting or demo requests

c) Technical & Usage Data

  • IP address
  • Browser type and version
  • Device type
  • Pages visited
  • Referring website
  • Date and time of visit

Technical data may be collected automatically through server logs, security systems, cookies, or analytics technologies where implemented.

4. Special Category Data

The public 3D-Shaper® website does not collect, store, or process patient medical records, diagnostic data, or protected health information through normal website operation.

3D-Shaper® software products may process medical imaging data when deployed by licensed healthcare institutions or research organisations.

In those cases, the relevant healthcare institution or research organisation acts as the data controller (or equivalent legal role under applicable law), and data processing is governed by separate contractual, regulatory, and compliance frameworks.

3D-Shaper Medical S.L. implements appropriate technical and organisational safeguards designed to support compliance with applicable data protection, cybersecurity, and healthcare regulations where relevant.

5. Legal Basis for Processing

Depending on the context, we process personal data under one or more of the following legal bases:

  • Legitimate interests — including responding to business enquiries, maintaining professional relationships, retaining business contact information, improving website performance, and conducting marketing and sales activities;
  • Consent — where required for cookies, analytics technologies, or specific marketing communications;
  • Contractual necessity — where processing is necessary prior to entering into or performing a contract;
  • Legal obligations — where processing is required to comply with applicable laws or regulatory requirements.

6. How We Use Personal Data

We use personal data to:

  • Respond to enquiries
  • Provide product information and demonstrations
  • Manage professional relationships
  • Improve website performance and user experience
  • Maintain website security
  • Comply with legal and regulatory requirements
  • Send business-related communications where permitted by applicable law

We do not sell personal data.

7. Data Sharing and Service Providers

We may share personal data with trusted third-party service providers that support our business operations, including:

  • website hosting providers;
  • analytics providers;
  • CRM and email communication platforms;
  • IT and cybersecurity providers;
  • professional advisors, including legal and accounting services.

These providers are contractually required to process personal data securely, confidentially, and in accordance with applicable data protection laws.

We do not sell personal data to third parties.

8. International Data Transfers

Some service providers used by 3D-Shaper Medical S.L. may process personal data outside the European Economic Area (“EEA”), including in the United States.

Where international transfers occur, we implement appropriate safeguards in accordance with applicable data protection laws, including:

  • European Commission Standard Contractual Clauses (SCCs);
  • adequacy decisions;
  • additional technical and organisational safeguards where appropriate.

9. Data Retention

We retain personal data for as long as reasonably necessary to:

  • respond to enquiries;
  • maintain business and commercial relationships;
  • manage ongoing sales and marketing activities;
  • comply with legal, regulatory, accounting, or contractual obligations.

Contact and business relationship data submitted through the website or through direct communications may be retained within our CRM and communication systems unless an individual requests deletion or applicable law requires otherwise.

Where legally required, we will delete or anonymise personal data upon valid request.

10. Your Rights

Under data protection law, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure (“right to be forgotten”)
  • Restrict processing
  • Object to processing
  • Data portability (where applicable)
  • Withdraw consent at any time

To exercise your rights, contact:

info@3d-shaper.com

You also have the right to lodge a complaint with your local data protection supervisory authority within the European Economic Area (EEA) or with the Spanish supervisory authority:

Agencia Española de Protección de Datos (AEPD) Website: AEPD

11. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

  • Ensure website functionality
  • Analyse website traffic
  • Improve performance

For detailed information, please see our Cookie Policy.

12. Security

We implement appropriate technical and organisational security measures designed to protect personal data and business systems against unauthorised access, disclosure, alteration, misuse, or loss.

These measures may include:

  • access controls;
  • encryption technologies where appropriate;
  • secure hosting infrastructure;
  • monitoring and security management processes;
  • restricted internal access to personal data.

While we take reasonable steps to protect information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

13. Children’s Privacy

This website is intended for professional and business audiences and is not directed to individuals under the age of 18.

We do not knowingly collect personal data from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page with a revised “Last updated” date.

15. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

3D-Shaper Medical S.L. Email: info@3d-shaper.com Address: Rambla Catalunya, 53, 4-H, 08007, Barcelona, Spain.